In the business world, written communication is crucial, and the best way to improve one's written business communication skills is by practice. This assignment provides students with the opportunity to display their written communication skills in the creation of an informal, analytical report style business document while also showing that they can examine and assess business communication problems and offer solutions.
The goal of this evaluation is to assess student learning of SLO4: At least 70% of students can recognize cultural, social, and ethical issues that impact business communication at least 70% of the time. The report should include a discussion of at least five cases where cultural, ethical, or social issues have influenced business communication in the past, as well as suggestions for how each of the five examples can be repaired or overcome. The examples can come from various sources, including news articles, personal experiences, experiences of friends or family members, or examples from textbooks (for this or other classes).
Within the report, an analysis of the situation should be included, discussing what happened and why it happened, as well as suggestions for how to prevent the problem from recurring. If the example is from a text or the Internet, be sure to include a link to the source or include it in a properly formatted References page.The following are the examples of how cultural, ethical, or social issues have impacted business communication in the past:Ethical Issues: A lack of ethics and values in the workplace has been a serious issue for businesses. Ethical issues arise when companies focus solely on profits and disregard the well-being of their employees, customers, or suppliers.
Businesses may deal with these concerns by adopting a more ethical approach, providing ethics training to their employees, and establishing an ethics hotline for reporting misconduct. Cultural Issues: Businesses can experience cultural problems when they operate in different countries. Employees may be unfamiliar with the culture, customs, and language of the nation in which they are working, which may lead to misunderstandings and poor communication.
Companies should provide language and cultural instruction to their employees, or partner with a local organization to provide assistance. Social Issues: Social problems can arise in the workplace when employees engage in inappropriate behavior. Examples of this may include sexual harassment, bullying, or other kinds of discriminatory conduct. The company should develop a strict code of conduct and provide training on appropriate workplace behavior to deal with these problems.
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