begin{tabular}{|l|l} \hline A12 & Student answer \\ & \\ \hline F12 & Assessor feedback: \\ \hline \end{tabular} Q13 a) ISO 9000 is a series of standards, developed and published by the International Organization for Standardization. State four reasons for International Standards. b) One mechanical standard in use is the Australian Standards (AS). Write a short note on this standard. c) Standards have been created to achieve benefits to the user. Discuss four benefits of standardization of work and processes. d) Six Sigma is a measure of quality that strives for near perfection in products and processes. Differentiate between Six Sigma DMAIC and Six Sigma DMAD. A13 Student answer

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Answer 1

ISO 9000 is a series of standards that have been created to help organizations ensure that they meet the requirements of customers and other stakeholders. Below are the four reasons for International Standards:

International Standards provide consumers with assurance that products are safe, reliable and of good quality.

International Standards help to facilitate trade between different countries by ensuring that products and services are produced to the same standards across the world.

International Standards help to ensure that products are compatible with each other, making it easier for businesses to exchange goods and services.

International Standards help to promote best practices in different industries and sectors, leading to greater innovation and improvement.

Australian Standards (AS) are a set of standards that have been developed by the Standards Australia organization. These standards cover a wide range of industries and sectors, including construction, engineering, and manufacturing. AS standards are used to ensure that products and services meet minimum safety and quality requirements in Australia.

Below are the four benefits of standardization of work and processes:

Standardization helps to improve quality and consistency in products and services, which leads to greater customer satisfaction.

Standardization helps to reduce costs by eliminating waste, reducing errors and streamlining processes.

Standardization helps to increase efficiency by providing clear guidelines and procedures for carrying out work.

Standardization helps to improve communication and collaboration by providing a common language and understanding of processes across different departments and organizations.

Six Sigma DMAIC is a methodology used to improve existing processes, while Six Sigma DMAD is a methodology used to develop new processes. DMAIC stands for Define, Measure, Analyze, Improve, Control, while DMAD stands for Define, Measure, Analyze, Design, Verify.

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