A group of young patrons come into the venue after a sports event. They are loud and excited, celebrating a win for their team. Some of the patrons seem as though they have already been drinking, and the other patrons in the venue have noticed this group.
A) How do you respond to these patrons? Issue the group with a warning to make sure they know the type of behaviour that the venue expects.
B) One of the patrons comes to the bar to order a few jugs of pre-mix alcoholic drinks for the group. Refuse service to the patron and explain why serving alcohol in this manner is irresponsible.
C) The patron is not happy that you have refused him service and he pressures you to serve the group the jugs of alcohol. More of the patron’s friends come over to the bar and start to make a scene, talking loudly for the rest of the venue to hear. D) How do you respond to this?
E) After you ask some of the patrons to leave the venue, others from the group start to get upset. They are getting more aggressive and you do not think you can handle the situation on your own. How do you respond to this?

Answers

Answer 1

The correct answers to these open questions are the following.

A) How do you respond to these patrons? Issue the group with a warning to make sure they know the type of behavior that the venue expects.

I would say something like this:

"Good evening gentlemen. Welcome to our place. A pleasure to serve. I would like to kindly ask you, gentlemen, to do not get too loud to respect our other patrons in the room."

B) One of the patrons comes to the bar to order a few jugs of pre-mix alcoholic drinks for the group. Refuse service to the patron and explain why serving alcohol in this manner is irresponsible.

I would say something like this:

"Sir, with the utmost respect I have to tell you that this place has the policy to refrain to serve alcohol to patrons that do not order food. SO I ask you to understand this policy."

C) The patron is not happy that you have refused him service and he pressures you to serve the group the jugs of alcohol. More of the patron’s friends come over to the bar and start to make a scene, talking loudly for the rest of the venue to hear. D) How do you respond to this?

I would say something like this:

"Gentlemen, please, there is no need to behave like this. I am very respectful to you and offering a reasonable explanation. I again. please, calm down, or I would be forced to call security. There is no need to make this bigger. So please, calm down. Let me offer you some special non-alcoholic cocktails. It's on the house."

E) After you ask some of the patrons to leave the venue, others from the group start to get upset. They are getting more aggressive and you do not think you can handle the situation on your own. How do you respond to this?

I would ask for the presence of our security ways and at the same time call the police and inform them about the situation. I wouldn't do this because I would be handling the situation. Previously, as part of pour systems and procedures, a member of my team would take these considerations and know that when a situation like this is presented, he/she knows what to do and take care of contacting security, and if things get worse, the police.


Related Questions

A new business owner would want to know the competition’s strengths for all the following reasons EXCEPT
A.
to be sure the new business does the opposite so that it is different.
B.
to understand the expectations of customers in the market.
C.
to figure out how the new business can deliver a superior product or service.
D.
to recognize what success looks like and build on it in the new business.

Answers

Answer:

Option D

To me, I think option D is the most preferred answer

Answer:

Option A.

to be sure the new business does the opposite so that it is different.

Explanation:

Hamby Inc. has sales of $2,065,000 for the first quarter of 2020. In making the sales, the company incurred the following costs and expenses.

Variable Fixed

Cost of goods sold $772,000 $620,000
Selling expenses 97,900 62,800
Administrative expenses 84,700 69,000

Required:
Prepare a CVP income statement for the quarter ended March 31, 2017.

Answers

Answer:

See below

Explanation:

Sales

$2,065,000

Less Variable costs:

Cost of goods sold

($772,000)

Selling expenses

(97,900)

Administrative expenses

($84,700)

Contribution

$1,110,400

Less fixed costs;

Cost of goods sold

($620,000)

Selling expenses

($62,800)

Rodgers Company gathered the following reconciling information in preparing its May bank reconciliation. Calculate the adjusted cash balance per books on May 31.
Cash balance per books, May 31 $3,457
Deposits in transit 131
Notes receivable and interest collected by bank 853
Bank charge for check printing 47
Outstanding checks 1,567
NSF check 180
a. $3,816.
b. $2,730.
c. $1,195.
d. $1,979.

Answers

Answer:

$4,083

Explanation:

Preparation of the Adjusted Cash Balance per Books on May 31

Adjusted Cash Balance per Books on May 31

Cash Balance per Books on May 31 $3,457

Add Notes Receivable and Interest Collected by Bank $853

Less Bank Charge for Check Printing ($47)

Less NSF Check ($180)

Adjusted Cash Balance per Books on May 31 $4,083

Therefore the Adjusted Cash Balance per Books on May 31 will be $4,083

A quality analyst wants to construct a control chart for determining whether four machines, all producing the same product, are under control with regard to a particular quality attribute. Accordingly, she inspected 1,000 units of output from each machine in random samples, with the following results: Show your work.
Machine Total Defectives
1 23
2 15
3 29
4 13
What is the sample proportion of defectives for machine # 1?
A) .023
B) .02
C) .0115
D) .0058
E) .005

Answers

Answer:

A) 0.023

Explanation:

Sample size = 1,000

Number of defectives collected from Machine #1 = 23

So, the sample proportion of defectives for machine #1 = Number of defective output / Sample size  = 23/1000 = 0.023

Why is it important to regain the confidence of a customer in an adjustment message? How can it be done?

Answers

Answer:

The reasons are:

They do not like extra information.

They want the main points on the subject.

Also, they do not like long messages that waste their time being that they may have busy schedules.

The messages need not be long, but clear and straight to the point.

Explanation:

Answer:

Regaining trust of the customers is an important factor in adjustment messages. It makes the customers feel safe and secure. Adjustment messages help to build a strong relationship and loyalty of the customers, when the company accepts its mistake and provides a mutual acceptable solution.

A hyperlink:
A. can tell you if the battery on your laptop is running low.
B. can run the grammar check function.
C. can take the user to an external Internet site.
D. can spell check your slide presentation.

Answers

Can run the grammar check function

Answer: C

Explanation:

Which of the following statements accurately describes the free enterprise
system in the United States?

Answers

Answer:

The statement which accurately describes the free enterprise system in the United States is:

A market system.

Explanation:

The free enterprise system or capitalist system is a free market system where the government does not restrict much of the business activities or property ownership of its citizens. The main features of a free enterprise system are citizens can own private property, supply and demand (or market forces) drive productive activities, consumers and producers are free to make their own economic decisions, and the citizens can freely accumulate wealth.  These features expand on the four great principles of a free enterprise system, which are: private property rights, profit motive, equal individual rights, and unrestricted competition.

A policy change that would reflect the input view of healthcare would be Group of answer choices subsidizing health insurance for low-income children. subsidizing construction of neighborhood walking trails. eliminating payments by consumers for annual checkups. All of the above.

Answers

Answer: Subsidizing health insurance for low-income children.

Explanation:

Subsidizing health care for low-income children will lead to more children being insured which will give them access to much needed medical care when they need it much like the Affordable care act.

This would reflect that access to healthcare services are an input in the public health of a nation and its economy.

Active Education sells tickets in advance for their weekly productions and records the proceeds as Unearned revenue. At the end of each month, they make an adjusting entry to account for the tickets used during the month (Ticket revenue.) At March 1, the Unearned revenue account had a credit balance of $3,000. During March, they sold 300 tickets at $20 each, and 250 tickets were used during the month. What is the balance in Unearned revenue at the end of March

Answers

Answer:

$4,000

Explanation:

Given that ;

Unearned revenue account has a credit balance of $3,000

During the match , they sold 300 tickets at $20 each

250 tickets were unused during the week

Balance in the unearned revenue at the end of march

= $3,000 + [(300 × $20) - (250 × $20)]

= $3,000 + ($6,000 - $5,000)

= $3,000 + $1,000

= $4,000

bonds is selling at $1,132, with 15 years to maturity; it makes an annual coupon payment at 8%. 5 years after the issue, the market interest rate declined and the corporation decided to call the bond at $1,080. The face value of the bond is $1,000. What is the Yield to Call on the bonds

Answers

Answer:

6.26%

Explanation:

The yield to call is the rate of return earned by bondholders over the 5-year period before the bonds were called.

It can be determined using excel rate function as well as financial calculator as shown thus:

=rate(nper,pmt,-pv,fv)

nper=the period between bond issuance and the call in years=5

pmt=annual coupon=face value*coupon rate=$1000*8%=80

pv=the initial purchase price=-1132

fv=the price at which the bonds were called after 5 years=1080

=rate(5,80,-1132,1080)=6.26%

Financial calculator:

N=5

PMT=80

PV=-1132

FV=1080

CPT I/Y=6.26%

Solid Oak Bureau Company uses job costing. Solid Oak Bureau Company has two departments, Trimming and Finishing. Manufacturing overhead is allocated based on direct labor cost in the Trimming Department and direct labor hours in the Finishing Department. The following additional information is available:

Estimated amounts Trimming Dept. Finishing Dept.
Direct labor cost $320,000 $400,000
Direct labor hours 25,000 40,000
Manufacturing overhead costs $416,000 $260,00


Actual amounts Trimming Dept. Finishing Dept.
Direct Material requisitioned $22,500 $52,500
Direct Labour cost $35,400 $37,100
Direct Labour hours 5400 5000

What is the predetermined manufacturing overhead rate for the Trimming Department?
a. 77% of direct labor cost
b. 107% of direct labor cost
c.130% of direct labor cost
d. 100% of direct labor cost

Answers

Answer:

c. 130% of direct labor cost

Explanation:

Note : Manufacturing overhead is allocated based on direct labor cost in the Trimming Department.

Where,

Budgeted Overheads are $416,000

Total Direct Labor Cost  are $320,000

Therefore,

Predetermined Overhead Rate = Budgeted Overheads ÷ Total Direct Labor Cost

                                                    = $416,000 ÷ $320,000

                                                    = $1.30 or 130 %      

The predetermined manufacturing overhead rate for the Trimming Department is 130 %  

1. For financial accounting purposes, what is the total amount of product costs incurred to make 20,000 units

Answers

Question Completion:

Kubin Company’s relevant range of production is 18,000 to 22,000 units. When it produces and sells 20,000 units, its average costs per unit are as follows:

 

                                   Average Cost per Unit  

Direct materials                            $7.00                    $7.00

Direct labor                                    $4.00                    $4.00

Variable manufacturing overhead   $1.50                     $1.50

Fixed manufacturing overhead   $5.00                     $5.00

Fixed selling expense                   $3.50

Fixed administrative expense   $2.50

Sales commissions                   $1.00

Variable administrative expense   $0.50

Total                                                 $25.00                  $17.50

Required:

1. For financial accounting purposes, what is the total amount of product costs incurred to make 20,000 units?

Answer:

For financial accounting purposes, the total amount of product costs incurred to make 20,000 units is:

$350,000.

Explanation:

a) Data and Calculations:

Relevant product cost elements:

                                   Average Cost per Unit  

Direct materials                            $7.00

Direct labor                                    $4.00

Variable manufacturing overhead   $1.50

Fixed manufacturing overhead   $5.00  

Total product cost per unit              $17.50

Total product costs for 20,000 units = $17.50 * 20,000 = $350,000

b) Product costs are the costs that are incurred to make a product. These costs usually include costs of direct labor, direct materials, consumable production supplies, and factory overhead.

What would be the net annual cost of the following checking accounts?
Monthly fee, $3.75; processing fee, 25 cents per check; checks written, an average of 14 a month.
Interest earnings of 4 percent with a $500 minimum balance; average monthly balance, $600; monthly service charge of $15 for falling below the minimum balance, which occurs three times a year (no interest earned in these months).

Answers

Answer:

A.$87 cost

B. $17 net cost

Explanation:

Calculation for the net annual cost

A. Net annual cost=(14 checks×12 months×$0.25) + ($3.75×12 months)

Net annual cost=$42+$45

Net annual cost= $87 cost

Therefore the Net annual cost will be $87 cost

B. Net annual cost=[($600×.04)×9/12 ]-(4%*500+15)

Net annual cost=$18-$35

Net annual cost=$17 net cost

Therefore Net annual cost will be $17 net cost

In order to counter the current recession, Congress increases welfare and unemployment transfers. What is the short-run impact of the government's actions on price level and output

Answers

Answer: Price level decreases and output increases in short- run aggregate.

Explanation:        

Short-run aggregate can be defined as the decrease in the price level. It affects the production costs and also include the taxes in the product cost. The price of subsides, price of labor or wages and price of raw materials remain unaffected by this. Output also increases in this. So in case of short run impact of the recession the output increases and prices of goods and services decreases.

Answer:

Decrease Increase

Explanation:

The possible choices are ; production cost report, total manufacturing cost per unit, equivalent units of production, units transfered out, unit production costs, cost reconciliation schedule, total units accounted for, and physical units.
Match the following statements to the appropriate terms.
A summary of both production quantity and cost data for a production department.
Shows that the total costs accounted for equal the total costs to be accounted for.
Work done during a period expressed in fully completed units.
Costs expressed in terms of equivalent units of production.
Actual units to be accounted for during a period, irrespective of any work performed.
Units transferred out during the period plus units in ending work in process.
Unit materials costs plus unit conversion costs.
Total units accounted for minus units in ending work in process.

Answers

Answer:

           Statement                                                  Appropriate terms

A summary of both production                       Production cost report

quantity  and cost data for a  

production department.  

Shows that the total costs accounted           Cost reconciliation schedule

for  equal the total costs to be

accounted for.

Work done during a period expressed         Equivalent units of production

in fully completed units.

Costs expressed in terms of equivalent        Unit production costs

units of production.

Actual units to be accounted for during        Physical units

a period, irrespective of any work

performed.

Units transferred out during the period        Total units accounted for

plus units in ending work in process.

Unit materials costs plus unit                        Total manufacturing cost

conversion costs.                                            per unit

Total units accounted for minus units           Units transferred out

in ending work in process.

Classify each of the following items as an operating,investing,or financing activity.
1. Dividends paid.
2. Repayment of notes payable.
3. Payment for inventory.
4. Purchase of equipment.
5. Interest paid.

Answers

Answer:

Operating Activities

3. Payment for inventory.

5. Interest paid.

Investing Activities

4. Purchase of equipment.

Financing Activities

1. Dividends paid.

2. Repayment of notes payable.

Explanation:

Operating Activities involves activities in the trading operations of the business.

Investing Activities involves activities in acquisition and sale of Company assets or Investments

Financing Activities involves activities in the sourcing and repayment of sources of finance to holders of the instruments.

For each of the following characteristics, indicate whether the characteristic is a knowledge, skill, ability, or other characteristic. Some of these might fall under more than one category. Type your response in the space provided, save the file, and submit it to Bb.
1. Typing speed
2. Finger dexterity
3. Driving a car
4. Traffic rules
5. A driver's license
6. A friendly personality
7. Ten years of experience
8. Basic intelligence
9. Physical strength
10. Color vision
11. Being a nonsmoker
12. Customer service experience
13. Use of PowerPoint
14. Willingness to work weekends
15. Spelling and grammar
16. Writing reports

Answers

Answer:

   Characteristics                       Indication(s)

1. Typing speed                        SKILL, ABILITY

2. Finger dexterity                    ABILITY

3. Driving a car                         SKILL, ABILITY

4. Traffic rules                           KNOWLEDGE

5. A driver’s license                 OTHER CHARACTERISTIC

6. A friendly personality          OTHER CHARACTERISTIC

7. Ten years of experience      SKILL

8. Basic intelligence                 KNOWLEDGE

9. Physical strength                  ABILITY, SKILL

10. Color vision                          ABILITY

11. Being a nonsmoker              OTHER CHARACTERISTIC

12. Customer service experience  SKILL

13. Use of PowerPoint ABILITY, SKILL    

14. Willingness to work weekends ABILITY, OTHER CHARACTERISTIC    

15. Spelling and grammar   KNOWLEDGE, ABILITY    

16. Writing reports BASIC INTELLIGENCE, SPELLING AND GRAMMAR, SKILL, KNOWLEDGE

Starbucks has $1 billion to invest. It can either purchase a rival coffee shop chain or build additional Starbucks shops. If Starbucks chooses to purchase the rival chain, what does that say about the relative profitability of purchasing and owning the rival's existing shops versus building additional Starbucks shops? Explain.

Answers

Answer:

Investment decisions are made on the margin. This means that Starbucks' executives calculated that purchasing the rival coffee chain would yield a higher marginal return for every dollar invested than opening more of their own Starbucks shops. The investment that yields the highest marginal return per dollar investment will be made.

Why are short sentences and short paragraphs appropriate for business communication?

Answers

Answer:

Objs. 4 For business communications it is essential to express ideas and facts eloquently. The shorter the sentences and paragraph are, the brief the letter, memo or notice. This will save the reader's and writer's time.

Which of the following is not a characteristic of a perfectly competitive market?

Answers

Answer:

Do you have a picture

Explanation:

The characteristic of a perfectly competitive market does not involve that it is difficult for the firm to enter & exit the market.

The following represent the characteristics of the perfectly competitive market:

It deals with homogeneous products. There are many buyers and sellers. Free entry & exit. Each firm should be the price taker.

Therefore, we can conclude that the characteristic of a perfectly competitive market does not involve that it is difficult for the firm to enter & exit the market.

Learn more: brainly.com/question/20421012

Choose the term that best matches the description given.

A marketing term that refers to factors that affect a firm's ability to maintain successful relationships is called the

Answers

marketing strategy I believe

Answer:

Marketing environment

Explanation:

trusssssst

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