When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positive tone. Occasionally, companies disappoint their customers. Whenever possible, these problems should be addressed immediately. Choose the best answer for the following question about handling customer problems.
What is the first step you should take when a problem arises?
1. Call the individual customer.
2. Disguise the problem as a "technical error."
3. Explain to the customer what they did that caused the problem

Answers

Answer 1

Answer:

1

Explanation:

Well, the focus of an indirect strategy is to create a new peak of satisfaction, when dealing with a disappointing situation. So the key is leaving a positive tone after all. Since maintaining a regular customer is always cheaper than getting a new one.

So, it's important to have an honest conversation with the customer and and offer a good compensation and provide a follow up until the problem is solved, so that the customer be enchanted by the respect shown. In addition to this, make this a turning point. By doing that the customer will regain confidence.


Related Questions

Telegraphic Solution​'s completed worksheet at November 30​, 2018 is as​ follows:

Revenues:
Service Revenue $9,600

Expenses:
Salaries Expense $2,750
Rent Expense 700
Depreciation Expense-Equipment $350
Supplies Expense 550
Utilities Expense $700
Total Expenses $5,050
Net Income $4,550


Required:
a. Complete the income statement for the month ended November 30​, 2018. ​
b. Complete the statement of owner's equity for the month ended November 30, 2018. Assume there were no contributions made by the owner during the month.
c. Complete the classified balance sheet as of November 30, 2018

Answers

Answer:

a. Complete the income statement for the month ended November 30​, 2018. ​

Telegraphic Solution​'s

Income Statement

For the month ended November 30, 2018

Service Revenue                                                       $9,600

Expenses:

Salaries Expense $2,750 Rent Expense 700 Depreciation Expense-Equipment $350 Supplies Expense 550 Utilities Expense $700                                     ($5,050)

Net Income                                                                $4,550

b. Complete the statement of owner's equity for the month ended November 30, 2018. Assume there were no contributions made by the owner during the month.

Telegraphic Solution​'s

Statement of Owner's Equity

For the month ended November 30, 2018

Pryor, capital, November 1, 2018                    $32,900

Investments during the month                                 $0

Net income                                                         $4,550

Subtotal                                                            $37,450

Withdrawals during the month                       ($2,900)

Pryor, capital, November 30, 2018                $34,550

c. Complete the classified balance sheet as of November 30, 2018

Assets:

Current assets

Cash $4,400

Accounts receivable $3,900

Prepaid rent $1,100

Office supplies $2,550

Total current assets $11,950

Non-current assets

Equipment net $28,350

Total non-current assets $28,350

Total assets: $40,300

Liabilities and equity:

Liabilities:

Current liabilities

Accounts payable $5,100

Salaries payable $650

Total current liabilities $5,750

Equity:

Pryor, capital   $34,550

Total liabilities and equity: $40,300

Symphon Times Inc., a Swiss-based premium watch brand, has recently started selling its watches through company-owned retail outlets in major cities of the emerging nations. Which of the following types of diversification strategies is the firm pursuing?
a) geographic diversification strategyb) product-market diversification strategyc) product diversification strategyd) process diversification strategy

Answers

Answer:

a) geographic diversification strategy.

Explanation:

In this scenario, Symphon Times Inc., a Swiss-based premium watch brand, has recently started selling its watches through company-owned retail outlets in major cities of the emerging nations. The type of diversification strategies the firm is pursuing is a geographic diversification strategy.

Geographical diversification strategy can be defined as the process of diversifying your investments across various geographical regions (market) so as to improve profits or returns on investment and primarily to mitigate the overall business risk.

Hence, using the geographic diversification strategy Symphon Times Inc., is spreading its risk across various geographical regions or emerging nations by allocation of its resources in order to prevent them from being vulnerable to external conditions and to improve their performance and competitiveness. Thus, a geographic diversification strategy is simply a business management strategy that entails "not putting all your eggs in a basket" rather you should have them spread across in order to prevent or mitigate the overall risks.

Additionally, in order to preserve wealth and to reduce portfolio risks it is advisable that business owners such as Symphon Times Inc. engage in geographic diversification strategy.

The nominal interest rate in Fiji is 3%, while the nominal interest rate in the U.S. is 5%. Real interest rates in both countries are 2%. According to purchasing power parity (PPP), the Fijian dollar (F$) may be expected to ________ by ________%.

Answers

Answer:

1.98%

Explanation:

The computation is shown below:-

As we know that

PPP equation i.e

Nominal Interest rate = Real interest rate + Inflation rate

Now

The Inflation rate for Fiji is

= 5% - 2%

= 3%

And, the Inflation rate for US is

= 3% - 2%

= 1%

As we can see that the inflation rate for Fiji is more than the inflation rate for US so we should be depreciated the currency by considering the inflation differential which is shown below:

= (1 + 3%) ÷ (1 + 1%) -1

= 1.98%

Which policy will allow a health care institution to achieve cultural competence most effectively?
A) Making all client education materials available in the client's native dialect.
B) Recruiting culturally diversed health care providers to staff the institution.
C) Providing a merit bonus to employees who complete cultural awareness courses.
D) Implementing a closed circuit television system to broadcast multilingual programming.

Answers

Answer:

B)

Explanation:

Cultural competence refers to the ability to understand, communicate with, and effectively interact with people across various cultures. Therefore the best policy to achieve this would be recruiting culturally diverse health care providers to staff the institution. Making sure that the staff is culturally diverse will increase the institutions probability of being able to properly interact and understand all cultures that they do business with.

Strategic business units that have a relatively low market share but have the potential to grow are best categorized under _____ in the Boston Consulting Group (BCG) growth-share matrix.

Answers

Answer:

The answer is question marks

Explanation:

Boston Consulting Group (BCG) growth-share matrix are grouped into four:

Star

Question mark

Cash cows

Dogs.

Question mark, which is of interest to us in this question requires much closer consideration. They are growing rapidly and as a result consume large amounts of money.They have low market shares but have potential to gain market share and become stars and eventually cash cows when market growth slows At that stage(question marks), they do not generate much cash.

They are a starting point for most businesses.

What is Tesla’s long-term portion of capital lease obligations as of December 31, 2013 (in $ thousands)? Please provide your answer without comma separator or decimal (Ex: 23456)

Answers

Answer:

Tesla's long-term portion of capital lease obligations as of December 31, 2013 (in $ thousands)

= 10460

This figure was obtained from the sec.gov/Archives/edgar/data.com.htm site.

Explanation:

A capital lease obligation is the amount of lease for capital assets under a capital lease agreement.  Generally, lease agreements are usually classified as either operating lease or capital lease.  The portion of capital lease obligations that are maturing within the current accounting period or within the next 12 months are classified as current.  The reminder which matures after the next 12 months are classified as long-term.

Accounting for leases are currently under the purview and guidance of IFRS 16 Leases or FASB's ASC 842 Leases.

The calculated cost of trade credit for a firm that buys on terms of 2/10, net 30, is lower (other things held constant) if the firm plans to pay in 40 days than in 30 days.
A. True
B. False

Answers

Answer:

A. True

Explanation:

The terms of 2/10, net 30 implies that the firm is entitled to receive a 2 percent discount if it makes payment within 10 days for the goods it bought on term but the seller expects to pay full amount of the amount due in 30 days if it fails to pay within 10 days.

However, since there will be no more discount after the discount period, the cost of trade credit will continue to fall longer the payment is extended. For this question this can be demonstrated using the formula for calculating the cost of trade discount as follows:

Cost of trade discount = {[1 + (discount rate / (1 - discount rate))]^(365/days after discount)} - 1 ................... (1)

We can now applying equation (1) as follows:

For payment in 40 days

Cost of trade credit (payment in 40 days)= {[1 + (0.02 / (1 - 0.02))]^(365/40)} - 1 = 0.202436246672765, or 20%

For payment in 30 days

Cost of trade credit (payment in 30 days) = {[1 + (0.02 / (1 - 0.02))]^(365/30)} - 1 = 0.278643315029666, or 28%

Conclusion

Since the 20% calculated cost of trade credit for payment in 40 days is lower than 28% calculated cost of trade credit for payment in 30 days, the correct option is A. True. That is, the calculated cost of trade credit for a firm that buys on terms of 2/10, net 30, is lower (other things held constant) if the firm plans to pay in 40 days than in 30 days.

As a Cost and Management Consultant in the banking industry in Ghana, one of your highly esteemed clients, a top tier banking institution in Ghana has required of you to advise them as to whether target costing can be applied to the banking industry in Ghana. They further require you to advise them on what products or services can target costing be applied

Answers

Answer with its Explanation:

The target costing is a costing technique that helps to reduce the cost of the company operations by setting cost targets for the operations. The first step under target costing is to set a selling price for the product and the second step is to set the target profit margin. Now at this position we are able to derive the target cost by taking the difference of profit margin and the selling price of the product. At this stage the actions and reforms required to achieve this target cost are determined and implemented in the current operating activities. The best part of the target costing is that it says that the pricing though matters but the main aspect of a product success is its cost controls. If the company is able to control the cost of the product then it can control the movement of prices in the market. So target costing specially focuses and stresses upon cost control procedures.

As Target costing is all about cost controlling and can be applied to any sector. In Ghana, target costing will help to control the cost of the services that the banking sector renders to its customers. This reduction in services cost can be achieved by automation, installation of new softwares, Investing in automated teller machines, etc. By gaining efficiencies, the banking sector will substantially reduce its cost thus achieving its target cost.

By achieving the target cost the bank will have to sell at the same rate as the bank had invested its time and money in efficiency gaining activities. There are a lot of activities and products that can be automated and that can help to achieve the target cost. For example, promoting internet banking will reduce the cost of ATM management, paper cost, management time, additional branch opening or extension of building, etc. We can see how easily internet banking will assist the banking sector to achieve its target costs.

Garcia Company has 10,400 units of its product that were produced last year at a total cost of $156,000. The units were damaged in a rainstorm because the warehouse where they were stored developed a leak in the roof. Garcia can sell the units as is for $3 each or it can repair the units at a total cost of $18,400 and then sell them for $7 each. Calculate the incremental net income if the units are repaired

Answers

Answer:

$23,200

Explanation:

                              Alternative 1               Alternative 2            Incremental

                              no repairs                   repair units              revenue

sales revenue       $31,200                       $0                            ($31,200)

repair costs           $0                                -$18,400                  ($18,400)

revenue from        $0                                $72,800                  $72,800

selling repaired units                                                                                    

total                                                                                            $23,200

Incremental revenues refer to the extra or additional revenues generated by a business activity or transaction. In this case, repairing and then selling the damaged units would increase income by $23,200.

A random sample of 10 parking meters in a beach community showed the following incomes for a day. Assume the incomes are normally distributed. $3.60 $4.50 $2.80 $6.30 $2.60 $5.20 $6.75 $4.25 $8.00 $3.00 Find the 95% confidence interval for the true mean. (Be sure to indicate your calculations for mean and standard deviation)

Answers

Answer:

The 95% confidence interval for the true mean would be between 3.39 and 6.01

Explanation:

In order to calculate the 95% confidence interval for the true mean we would have to calculate first the mean and standard deviation as follows:

mean=∑Xi/n

mean=$3.60 $4.50 $2.80 $6.30 $2.60 $5.20 $6.75 $4.25 $8.00 $3.00/10

mean=4.7

standard deviation=√∑(Xi-mean)∧2/n-1

standard deviation=1.83

t critical=2.262

The confidence interval=mean +/- t critical*standard deviation/√10

The confidence interval=4.7 +/- 2.262*1.8338/√10

The confidence interval=(3.39, 6.01)

The 95% confidence interval for the true mean would be between 3.39 and 6.01

The cost of units transferred from Work in Process Inventory to Finished Goods Inventory is called the cost of goods manufactured.
1. True
2. False

Answers

Answer:

1. True

Explanation:

Work in process inventory is inventory that is still undergoing processing.  When the processing is completed, the goods (inventory) become finished goods.  And they are transferred to Finished Goods Inventory as cost of goods manufactured.  Finished Goods Inventory represents goods that are available for sale.  The cost of finished goods inventory also forms part of the cost of goods sold, which is used in determining the gross profit.  Accounting for work in process inventory is part of the multi-step system of accumulating and allocating cost of production to finished goods.

Cost centers are evaluated primarily on the basis of their ability to control costs and:_______.
A) Their return on assets.
B) Residual income.
C) The quantity and quality of the services they provide.
D) Their contribution margin ratio.

Answers

Answer:

C.

The quality and quantity of the services they provide

Explanation:

When we talk of cost centers in an organization, we refer to such as departments that does not contribute to the overall profitability of the organization but still cost the organization some amount to operate.

What this means is that although, they give no profit to the organization, they add to the total bill of the organization.

So how do we evaluate them?

Since they are not here for profitability, the measure of how they are relevant to the company is measured on two basis.

They are evaluated on their ability to control costs and also the quality and quantity of the services these centers provide

Can you explain answer below:

#28 The Canadian subsidiary of a U.S. company reported cost of goods sold of 50,000 C$, for the current year ended December 31. The beginning inventory was 15,000 C$, and the ending inventory was 10,000 C$. Spot rates for various dates are as follows:

Date beginning inventory was acquired $1.08 = 1C$

Rate at beginning of the year $1.10 = 1C$

Weighted average rate for the year $1.12 = 1C$

Date ending inventory was acquired $1.13 = 1C$

Assuming the Canadian dollar is the functional currency of the Canadian subsidiary, the translated amount of cost of goods sold that should appear in the consolidated income statement is

Answer is C. $56,000

Answers

Answer:

$56,000

Explanation:

Data:

Cost of good sold (single) = $50,000

Weighted average rate of the year = $1.12

Cost of good sold consolidated = ???????

Solution:

In order to find the translated amount of cost of goods sold that should appear in the consolidated income statement, we will multiply the cost of goods sold given for Canadian subsidiary with the weighted average rate of the year.

Calculation:

Cost of good sold (consolidated) = $50,000 x $1.12

Cost of good sold (consolidated) = $56,000

A stock has an expected return of 12.6 percent, the risk-free rate is 7 percent, and the market risk premium is 10 percent. What must the beta of this stock be

Answers

Answer:

0.56

Explanation:

In this question we used the Capital Asset Pricing Model formula i.e shown below:

As we know that

Expected rate of return = Risk free rate of return + Beta × market risk premium

12.6% = 7% + Beta × 10%

12.6% - 7% = Beta × 10%

5.6% = Beta × 10%

So, the beta is

= 5.6% ÷ 10%

= 0.56

Hence, the beta of the stock is 0.56

A company purchased a commercial dishwasher by paying cash of $5,300. The dishwasher's fair value on the date of the purchase was $5,700. The company incurred $320 in transportation costs, $210 installation fees, and paid a $230 fine for illegal parking while the dishwasher was being delivered. For what amount will the company record the dishwasher

Answers

Answer:

$5,830

Explanation:

Relevant data provided

Cash paid = $5,300

Transportation cost = $320

Installation fees = $210

The computation of the amount that will record the dishwasher is shown below:-

Total cost = Cash paid + Transportation cost + Installation fees

= $5,300 + $320 + $210

= $5,830

Therefore for computing the total cost we simply applied the above formula and ignore all other values as they are not relevant.

The risk-free rate of return is 5 percent and the market risk premium is 12 percent. What is the expected rate of return on a stock with a beta of 1.4

Answers

Answer:

Expected rate of return= 21.8 %

Explanation:

The capital asset pricing model is a risk-based model for estimating the return on a stock.. Here, the return on equity is dependent on the level of reaction of the the equity to changes in the return on a market portfolio. These changes are captured as systematic risk. Systematic risks are those which affect all economic actors in the market, they include factors like changes in interest rate, inflation, etc. The magnitude by which a stock is affected by systematic risk is measured by beta.

Under CAPM,

E(r)= Rf + β×(Rm-Rf)

E(r)- expected return- ?

Rf-risk-free rate- 5%

β= Beta - 1.4

(Rm-Rf) - 12

E(r) = 5% + 1.4× (12%)= 21.8 %

Expected rate of return= 21.8 %

Consider the case of cell phone service. In England, there are 20 providers of cell phone service. On the other hand, in Cambodia, cell phone service is largely regulated by the government with only one firm as the sole provider of this service. Under these circumstances, it is expected that Choose one: A. England will have higher growth potential than Cambodia. B. England and Cambodia will have similar growth potential. C. England will have lower growth potential than Cambodia.

Answers

C England will have power growth potential than Combodia

Government officials have hired your consulting firm to encourage more people to use the theater . In the initial meeting, you discussed several options for increasing demand. Three suggestions are listed below. Based on your knowledge of the law of demand, what is your recommendation for each suggestion?

Suggestion 1: Reduce the price of public transportation
Choose one:

a. Not recommend
b. Recommend

Suggestion 2: Increase the prices of private transportation by increasing the price of parking and gasoline
Choose one:

a. Not recommend
b. Recommend

Suggestion 3: Offer monthly and yearly passes that reduce the price per ride
Choose one:

a. Not recommend
b. Recommend

Answers

Answer:

Suggestion 1: Not Recommended

Suggestion 2: Recommended

Suggestion 3: Not Recommended

Explanation:

The law of demand says that the increase in the price of the commodity will result in decrease in the utility derived from that product and as a result the consumption of the product falls.

So by keeping the law of demand in view, we can say that the:

Reduction in price of public transportation is not recommended because every transporter will start investing in public transport and we will have higher number of buses per person.The increase in the price of parking and gasoline is recommended as the increase in parking fees and gasoline cost will discourage people to buy private transportation.Offer of monthly and yearly passes to reduce the price per ride is not recommended as it encourages the cyclists to travel via bus. Hence it is not recommended.

Bendel Inc. has an operating leverage of 4.3. If the company's sales increase by 15%, its net operating income should increase by about:

Answers

Answer:

64.5%

Explanation:

The requirements of this question is to calculate increase in net operating income.

Increase = 15 percent

Operating leverage = 4.3

increase in net operating income.

Operating leverage x sales increase

= 15 x 4.3

= 64.5%

I hope this answer is helpful.

Turner Inc. produces two products P1 and P2. The company has provided you with the following information. Assume that the current sales volume of P1 and P2 reflects the long run sales mix of the firm.
P1 P2
Selling price per unit $30 $60
Variable cost per unit $10 $30
Numberof units sold 9,000 6,000
Total fixed costs $240,000
Select ALL statements that are true. All numbers in the answer choices are rounded off to 2 decimals. Breakeven volume in units is rounded off to the next higher integer.
A. 40% of Turner's revenue comes from P2
B. The operating leverage for Turner now is 0.47
C. Turner makes a contribution of $0. 57 per dollar of revenue, on the average.
D. Turner will breakeven when it reaches a revenue of $420,000.
E. The breakeven volume for Turner is 9,334 units

Answers

Answer:

B. The operating leverage for Turner now is 0.47  ⇒ TRUE

operating leverage = fixed costs / total costs = $240,000 / $510,000 = 0.47

C. Turner makes a contribution of $0. 57 per dollar of revenue, on the average.  ⇒ TRUE

total contribution margin = ($20 x 9,000) + ($30 x 6,000) = $180,000 + $180,000 = $360,000

total revenue = $630,000

contribution margin per $ of revenue = $360,000 / $630,000 = $0.57

D. Turner will break even when it reaches a revenue of $420,000.  ⇒ TRUE

break even point in $ = (6,000 x $30) + (4,000 x $60) = $180,000 + $240,000 = $420,000

Explanation:

A. 40% of Turner's revenue comes from P2  ⇒ FALSE

total revenue = $270,000 + $360,000 = $630,000

revenue from P2 = $360,000, which represents 57.14% of total revenue

E. The breakeven volume for Turner is 9,334 units ⇒ FALSE

in order to calculate break even point, we can prepare a bundle of products = 3P1 + 2P2

contribution margin per bundle = $120

break even point = $240,000 / $120 = 2,000 bundles

6,000 P1 and 4,000 P2

Suppose that the U.S. government decides to charge cola producers a tax. Before the tax, 50 billion cases of cola were sold every year at a price of $5 per case. After the tax, 44 billion cases of cola are sold every year; consumers pay $6 per case, and producers receive $2 per case (after paying the tax).


The amount of the tax on a case of cola is $ per case. Of this amount, the burden that falls on consumers is $ per case, and the burden that falls on producers is $_________ per case, and the burden that falls on producers is $ _____ per case.


The effect of the tax on the quantity sold would have been larger if the tax had been levied on consumers.


a. True

b. False

Answers

Answer:

U.S. Tax Burden on Cola:

The amount of the tax on a case of cola is $4 per case. Of this amount, the burden that falls on consumers is $1 per case, and the burden that falls on producers is ___$3______ per case.

The effect of the tax on the quantity sold would have been larger if the tax had been levied on consumers.

a. True

b. False

Explanation:

The tax burden on consumers, which is represented by the difference in the price of cola from $5 to $6 per unit is $1 ($6 - $5).  However, the cash received by producers reduced by $3 from $5  to $2.  This shows that the total tax burden on both consumers and producers is $4 ($1 + $3).

This represents a total tax burden of $4 or about 67% based on the new selling price of cola or 80% based on the old selling price of cola.

"The effect of the tax on the quantity sold would have been larger if the tax had been levied on consumers alone.   This because the price of cola would have increased to $9 per unit.  Since the demand for cola in this instance is elastic, this change in price would have caused a more than 80% change in the quantity demanded.

The amount of the tax on a case of cola is $4 per case. Of this amount, the tax burden that falls on consumers is $1 per case, and the burden that falls on producers is $3 per case.

What do you mean by tax burden?

Tax Burden is a measure of the tax liability imposed by the government on the citizens of a country.

The tax burden on consumers, represented by the price difference of cola from $ 5 to $ 6 per unit is $ 1 ($ 6 - $ 5).

However, producers' revenue has been reduced by $3 from $ 5 to $2.

This indicates that the total tax burden on both buyers and producers is $4 ($ 1 + $ 3).

This represents a total tax burden of $4 or approximately 67% based on the new sales value of cola or 80% based on the old sales value of cola.

Therefore, The statement is true; "The impact of taxes on the sale price would be huge if the tax was levied on consumers alone. This is because the price of cola would increase to $ 9 per unit.

To learn more about tax burden, refer:

https://brainly.com/question/25791968

Green Wave Company plans to own and operate a storage rental facility. For the first month of operations, the company has the following transactions.
1. January 1 Issue 10,000 shares of common stock in exchange for $38,000 in cash.
2. January 5 Purchase land for $22,000. A note payable is signed for the full amount.
3. January 9 Purchase storage container equipment for $8,600 cash.
4. January 12 Hire three employees for $2,600 per month.
5. January 18 Receive cash of $12,600 in rental fees for the current month.
6. January 23 Purchase office supplies for $2,600 on account.
7. January 31 Pay employees $7,800 for the first month's salaries.
Required:
1. Record each transaction. Green Wave uses the following accounts: Cash, Supplies, Land, Equipment, Common Stock, Accounts Payable, Notes Payable, Service Revenue, and Salaries Expense.
2. Post each transaction to T-accounts and compute the ending balance of each account. Since this is the first month of operations, all T-accounts have a beginning balance of zero.
3. After calculating the ending balance of each account, prepare a trial balance.

Answers

Answer:

1. January 1 Issue 10,000 shares of common stock in exchange for $38,000 in cash.

Dr Cash 38,000

    Cr Common stock 38,000

2. January 5 Purchase land for $22,000. A note payable is signed for the full amount.

Dr Land 22,000

    Cr Notes payable 22,000

3. January 9 Purchase storage container equipment for $8,600 cash.

Dr Equipment 8,600

    Cr Cash 8,600

4. January 12 Hire three employees for $2,600 per month.

no journal entry required

5. January 18 Receive cash of $12,600 in rental fees for the current month.

Dr Cash 12,600

    Cr Service revenue 12,600

6. January 23 Purchase office supplies for $2,600 on account.

Dr Supplies 2,600

    Cr Accounts payable 2,600

7. January 31 Pay employees $7,800 for the first month's salaries.

Dr Salaries expense 7,800

    Cr Cash 7,800

cash                                                  common stock

debit              credit                         debit              credit  

38,000                                                                    38,000

                     8,600

12,600

                     7,800  

34,200

land                                                  notes payable

debit              credit                         debit              credit  

22,000                                                                    22,000

equipment                                       service revenue

debit              credit                         debit              credit  

8,600                                                                      12,600

supplies                                           accounts payable

debit              credit                         debit              credit  

2,600                                                                      2,600

salaries expense                                  

debit              credit

7,800

Green Wave Company

trial balance

                                                     debit                       credit

Cash                                             $34,200

Supplies                                         $2,600

Land                                             $22,000

Equipment                                     $8,600

Accounts payable                                                         $2,600

Notes payable                                                             $22,000

Common stock                                                            $38,000

Service revenue                                                          $12,600

Salaries expense                          $7,800

total                                             $75,200                  $75,200

Answer1:

                              Jounal enteries are :

1) Dr Cash 38,000

       Cr Common stock 38,000

2)   Dr Land 22,000

            Cr Notes payable 22,000

3)   Dr Equipment 8,600

                         Cr Cash 8,600

4) No journal entry required

5) Dr Cash 12,600

      Cr Service revenue 12,600

6. Dr Supplies 2,600

       Cr Accounts payable 2,600

7. Dr Salaries expense 7,800

                               Cr Cash 7,800

Answer 2:

   cash                                                  common stock

debit              credit                            debit              credit  

38,000                                                                    38,000

                    8,600

12,600

                    7,800  

34,200

land                                                  notes payable

debit              credit                         debit              credit  

22,000                                                                    22,000

equipment                                       service revenue

debit              credit                         debit              credit  

8,600                                                                      12,600

supplies                                           accounts payable

debit              credit                         debit              credit  

2,600                                                                      2,600

salaries expense                                

debit              credit

7,800

Answer 3:                Green Wave Company

                      Trial balance

  Enteries                                        debit                       credit

Cash                                             $34,200

Supplies                                         $2,600

Land                                             $22,000

Equipment                                     $8,600

Accounts payable                                                         $2,600

Notes payable                                                             $22,000

Common stock                                                            $38,000

Service revenue                                                          $12,600

Salaries expense                          $7,800

Total                                             $75,200                  $75,200

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Marigold Corporation acquires a coal mine at a cost of $420,000. Intangible development costs total $105,000. After extraction has occurred, Marigold must restore the property (estimated fair value of the obligation is $84,000), after which it can be sold for $168,000. Marigold estimates that 4,200 tons of coal can be extracted.

Required:
If 735 tons are extracted the first year, prepare the journal entry to record depletion.

Answers

Answer:

Inventory Dr  $77,175

      To Accumulated depletion  $77,175

(being the depletion is recorded)

Explanation:

The journal entry is shown below:

Inventory Dr  $77,175

      To Accumulated depletion  $77,175

(being the depletion is recorded)

For recording this we debited the inventory as it increased the assets and credited the accumulated depletion as it decreased the assets

The computation is shown below:

=  (Cost of coal mine + intangible development cost + estimated fair value of the obligation - sales value) ÷ (extracted estimated tons) × (extracted tons for the first year)

= ($420,000 + $105,000 + $84,000 - $168,000) ÷ (4,200 tons) × (735 tons)

= $77,175

The information presented here represents selected data from the December 31, 2016, balance sheets and income statements for the year then ended for three firms:


Firm A Firm B Firm C
Total assets, 12/31/16 $417,000 $536,000 $316,000
Total liabilities, 12/31/16 216,000 144,000 _____
Paid-in capital, 12/31/16 75,000 _____ 37,000
Retained earnings, 12/31/16 _____ 307,000 _____
Net income for 2016 _____ 85,000 117,000
Dividends declared and paid during 2016 44,000 9,000 66,000
Retained earnings, 1/1/16 76,000 _____ 44,000

Required:
Calculate the missing amounts for each firm.

Answers

Answer:

                                              Firm A           Firm B            Firm C

Total assets, 12/31/16           $417,000     $536,000      $316,000

Total liabilities, 12/31/16         216,000        144,000      $184,000

Paid-in capital, 12/31/16           75,000       $85,000          37,000

Retained earnings, 12/31/16 $126,000      307,000       $95,000

Net income for 2016              $94,000        85,000         117,000

Dividends declared and         44,000            9,000         66,000

paid during 2016

Retained earnings, 1/1/16        76,000      $231,000         44,000

Explanation:

                                               Firm A           Firm B            Firm C

Total assets, 12/31/16           $417,000     $536,000      $316,000

Total liabilities, 12/31/16         216,000        144,000           _____

Paid-in capital, 12/31/16           75,000          _____           37,000

Retained earnings, 12/31/16     _____        307,000           _____

Net income for 2016                _____          85,000         117,000

Dividends declared and         44,000            9,000         66,000

paid during 2016

Retained earnings, 1/1/16        76,000           _____         44,000

we can use the following two basic formulas to determine the missing amounts:

ending balance retained earnings = beginning balance + net income - dividends paid

paid in capital = assets - liabilities - retained earnings

firm A:

417,000 - 216,000 - 75,000 = 126,000

126,000 + 44,000 - 76,000 = 94,000

firm B:

536,000 - 144,000 - 307,000 = 85,000

307,000 - 85,000 + 9,000 = 231,000

firm C:

44,000 + 117,000 - 66,000 = 95,000

316,000 - 37,000 - 95,000 = 184,000

Simkin Corporation purchased land for $420,000. Later in the year, the company sold a different piece of land with a book value of $155,000 for $110,000.How are the effects of these transactions reported on the statement of cash flows? Use the minus sign to indicate cash out flows, cash payments, decreases in cash and for any adjustments, if required. If a transaction has no effect on the statement of cash flows, select "No effect" from the drop down menu and leave the amount box blank.

Answers

Answer:

Transaction                     Amount        Statement of cash-flow

Purchase of land            420000         Investing activities

Sale of land                     110000          Investing activities

Loss on sale of land        45000          Operating activities

No Doubt Company includes one coupon in each box of soap powder that it packs, and 10 coupons are redeemable for a premium (a kitchen utensil). In 2020, No Doubt Company purchased 8,800 premiums at 80 cents each and sold 110,000 boxes of soap powder at $3.30 per box; 44,000 coupons were presented for redemption in 2014. It is estimated that 60% of the coupons will eventually be presented for redemption.
Instructions
Prepare all the entries that would be made relative to sales of soap powder and to the premium plan in 2014.

Answers

Answer:

Prepare all the entries that would be made relative to sales of soap powder and to the premium plan in 2014.

Explanation:

ere presented for redemption in 2014. It is estimated that 60% of the coupons will eventually be prese

E-Eyes just issued some new preferred stock. The issue will pay an annual dividend of $13 in perpetuity, beginning 11 years from now. If the market requires a 6 percent return on this investment, how much does a share of preferred stock cost today

Answers

Answer:

The cost of preferred stock today is $114.14

Explanation:

To calculate the cost of preferred stock today, we first need to determine the cost of each share of preferred stock 11 years from now when it starts paying dividends and then discount it back to today's value.

The preferred stock pays a constant dividend and after equal interval of time for an indefinite period. Thus, it is like a perpetuity. The present value of perpetuity is,

Present value = Dividend / r

Where,

r is the required rate of return

Value Year 11 = 13 / 0.06

Value Year 11 = 216.6666667

The present value is,

Present value = 216.6666667 / (1+0.06)^11

Present value = $114.137 rounded off to $114.14

Westchester Corp. is considering two equally risky, mutually exclusive projects, both of which have normal cash flows. Project A has an IRR of 11%, while Project B's IRR is 14%. When the WACC is 8%, the projects have the same NPV. Given this information, which of the following statements is CORRECT?a. If the WACC is 9%, Project A's NPV will be higher than Project B's. b. If the WACC is greater than 14%, Project A's IRR will exceed Project B's. c. If the WACC is 13%, Project A's NPV will be higher than Project B's. d. If the WACC is 9%, Project B's NPV will be higher than Project A's. e. If the WACC is 6%, Project B's NPV will be higher than Project A's.

Answers

Answer:

d. If the WACC is 9%, Project B's NPV will be higher than Project A's.

Explanation:

The internal rate of return is the return in which the NPV is zero i.e cash inflows equal to the initial investment

While the WACC refers to the cost of capital by considering the capital structure i.e cost of equity, cost of preferred stock and cost of debt by taking their weightage

Now if the WACC is 9% so project B NPV would be higher as compared to project A as we can see that project B IRR is greater than the project A IRR

Therefore option d is correct

Tomas is a manager at a frozen food company and wants to understand the way people in different countries think and act so that the company can respond to their needs appropriately. What is the best aid he can use to accomplish this?

Answers

Answer:

The best aid to accomplish this is a knowledge of the foreign country's history

Explanation:

If Tomas wants to understand the way people in different countries think and act then he has to have a knowledge of the history of these people from different countries so that the company can serve them appropriately. This would help to foster better customer service delivery and also aid in effective communication. This is a great step towards success for the company.

7. A fast-food chain plans to expand by opening several new restaurants. The chain operates two types of
restaurants, drive-through and full-service. A drive-through restaurant costs RM 100.000 to construct,
requires 5 employees, and has an expected annual revenue of RM 200.000. A full service restaurant
costs RM 150.000 to construct, requires 15 employees, and has an expected annual revenue of RM
500,000. The chain has RM 2,400,000 in capital available for expansion. Labor contracts require that
they hire no more than 210 employees, and licensing restrictions require that they open no more than
20 new restaurants.
(a) How many restaurants of each type should the chain open in order to maximize the expected
revenue? [1 point)

Answers

Explanation:

                               Drive through                Full Service

Annual revenue          200,000                       500,000

Cost                               100,000                        150,000

Income                           100,000                        350,000

Employee                            5                                   15

Income / employee         20,000                        23,333.33

Using simultaneous equation ,

Let X represent the drive through service  ,and Y represent the full service restaurant

Budget = 100,000x + 150,000y ≤ 2,400,000  (equation 1)

Employer = 5x + 15y ≤ 210   (equation 2)

(Divide equation 1 by 10 ,000)

                     10x+ 15y ≤ 240 (equation 3)

Using elimination method, multiply equation 2 by -2

                      10x +15y ≤240

                      -10x - 30y ≤-420

                        -15y ≤ -180

                             y≤ -180/-15

y = 12

substitute y = 12 in equation 3

10x + 15y≤240

10x +180 ≤240

10x≤240-180

10x≤60

x≤6

                   

12         1,800,000      180

6           600,000         30

6 drive through services and 12 full services should be opened.

                           6 Drive through                12 full service            20

Cost                             600,000                      1,800,000           2,400,000

Employees                      30                                 180

Net income                     600,000                    4,200,000

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