Service standards are rules that staff members must abide by when engaging with clients. Avoid making them excessively severe or inflexible because not all standards will be applicable.
What three aspects of customer service are there?Effectiveness: Customers value your services because you enable them to carry out the task they came for. Customers expect an experience that is simple, straightforward, and free of unnecessary stages. Emotion: Customers leave with the pleased mood they anticipated.
What kinds of customer service are there?Although each channel might be thought of as providing a different kind of customer service, your company can actually only provide proactive and reactive customer service. This article will discuss numerous customer service models, ranging from varied support.
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differences in information, also called , explain why firms respond differently to situations. group of answer choices information asymmetry information symmetry information contrast information congruence
The differences in information is also called as (b) Information Asymmetry explains why firms respond differently to different situations.
What is Information Asymmetry?A mismatch in the understanding of important facts and specifics between the two negotiating sides is known as information asymmetry. The side with more information typically has a competitive edge over the opposing party due to this imbalance.
How can information asymmetry be managed?Enhancing company investment efficiency is required to lessen the effects of the information asymmetry issue. Investment institutions should feel more accountable for disseminating accurate information, and related incentive and penalty policies may be developed.
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in the income statement section of the worksheet, if the debit column (column 5) is smaller than the credit column (column 6), what does this indicate?
In the income statement section of the worksheet, if the debit column (column 5) is smaller than the credit column (column 6), this shows net loss.
Net income is calculated by subtracting entire expenses (Debit column total) from total revenue (Credit column total). At the bottom of the work sheet's Income Statement section, net income is written as a debit. Put the net income amount on the same line in the Balance Sheet Credit column. You have a net loss if your entire expenses (debit column total) exceed your total revenue (credit column total). At the bottom of the work sheet's Income Statement section, net loss is reported as a credit. Put the net loss amount on the same line in the balance Sheet debit column.
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FILL IN THE BLANK. ______When starting to explore the JOB MARKET; spend a few minutes on Dice or Monster tofind IT jobs in your area. Get a feel for the needs of the market
When first starting to investigate the job market., do some searching; spend a few minutes on Dice or Monster to find IT jobs nearby. Understand the market's requirements.
The Market: What Is It?The place where both employers and job seekers conduct their searches is known as the job market. The notion of the job market, which illustrates the competitiveness and interaction between various labor forces, is more important than any actual location. The labor market is another name for it. This year, employment growth increased by an average of 407,000 jobs per month as opposed to 562,000 in 2021. As soon as December, according to Fed Chair Jerome Powell, the American central bank may slow the rate of rate rises.
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when a local auto repair shop sponsors a local softball team, it is using the element of the promotional mix. a advertising b public relations c publicity d sales promotions e personal selling
Answer: The answer is B
Explanation: Public relations is the state of the relationship between a company or other organization or a famous person and the public
which is a form of direct marketing that involves tracking and analyzing the purchase patterns of specific customers?
Answer: Database Marketing
Explanation:
james green just bought a stock which he expects will provide him with a quarterly cash payment, although that payment is not guaranteed. in fact, he expects the amount of the payment to vary over time. what type of payment is he expecting to receive?
James Green is expecting a payment in the form of a dividend.
Define Dividend.A dividend is the distribution of profits to shareholders by a corporation. When a corporation makes a profit or has a surplus, it has the option of paying a portion of that profit as a dividend to its shareholders. Any money that is left over is taken out and put back into the business.
A corporation distributes a percentage of its profits and retained earnings as a dividend to its shareholders. Retained earnings, which are accumulated when a corporation generates a profit, can either be reinvested in the business or paid out as a dividend to shareholders.
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Mathew purchased 100 shares of Blue Corporation for $100 per share. Currently, the stocks of Blue Corporation are trading at $175. Which of the following is the return on Mathew’s investment in one share?
Question 11 options:
65%
50%
75%
80%
40%
The correct answer is- 75% is the return on Mathew’s funding in one share.
What is meant through return on investment?ROI is generally described as the ratio of net earnings over the complete fee of the investment. ROI is most beneficial to your commercial enterprise dreams when it refers to some thing concrete and measurable, to become aware of your investment's good points and financial returns.
How do you calculate return on investment?The most common is net earnings divided by means of the total value of the investment, or ROI = Net profits / Cost of funding x 100.
ROI measures the amount of return on an funding related to that investment's costs. It is used as section of analytics and serves as a benchmark for shaping marketing techniques for the future. This enables you to determine what advertising procedures are working and what areas can be improved.
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https://brainly.com/question/22985922#SPJ4during a recent customer meeting, partner paul learns that his customer is about to have the best quarter in history. partner paul knows that once earnings are reported, the customer's stock price will increase significantly. before then, he can: a. tell his coworkers b. write a blog post about it c. inform his family d. tell no one
Once a trader knows about the customer intention impact on reportable earnings, keep this information with confidentially when the customer's stock price rises. Option D is correct.
What is customer's stock price?The most common way to value a stock is to compute the company's price-to-earnings (P/E) ratio. The P/E ratio equals the company's stock price divided by its most recently reported earnings per share (EPS). A low P/E ratio implies that an investor buying the stock is receiving an attractive amount of value.
The potential customers of stock will analyze the fluctuations & mark the volatility of stock on the basis of earnings, market expectation & performance of the company.
Therefore if a trader in stock exchange found any information that will impact on the customer stock price escalation then should be kept confidential.
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what is a shorter, less technical contract which is a clear agreement between founders on a number of key issues that the business might face?
The founders agreement is the shorter, less technical contract which is a clear agreement between founders on a number of key issues that the business might face.
What is meant by the founders agreement?A Founders' Agreement is a legal document that the founders of a firm sign and that regulates their business dealings. The rights, duties, obligations, and liabilities of each founder are outlined in the Agreement.
A founders' agreement outlines the conditions that control firm ownership and the founders' working relationship. By doing this, it is made sure that each founder's obligations, stake, and rewards are clear from the start. This helps to avoid problems or arguments that could be avoided.
A shareholders' agreement governs how company is done amongst shareholders, whereas a founders' agreement aims to lay down the fundamentals, such as the duties and obligations of the founding team, equity ownership, and vesting.
A founders' agreement is a binding contract that specifies each party's obligations and rights and is typically written down.
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Government securities guarantee fixed payments and set intervals. If the demand for money declines, however, the value of these securities declines as well.Drop down:business risk; financial risk; interest rate risk; liquidity risk; market risk; purchasing power risk
The type of risk that will see the value of securities dropping due to the demand for money declining, is interest rate risk.
What is interest rate risk?Interest rate risk is the risk that the value of fixed payment investments such as government securities, could lose value if the interest rates in the market decreased and there was therefore a loss of demand.
This is why the risk that the value of government securities decreases, when there is a lower demand for money, falls under interest rate risk.
In conclusion, the risk involved when the value of securities fall is interest rate risk.
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supplier-buyer transactions between corporations carried out over internet connections are examples of transactions.
Supplier-buyer transactions between corporations carried out over internet connections are examples of B2B transactions.
Buyer-supplier relationships are commercial transactions involving the purchase and supply of goods or services between organizations. To select the best product or service for a specific category of expenditure, a sourcing or tender process is used.
Because of the pressure to increase quality, reduce inventory, develop just-in-time systems, and reduce time to market, many procurers are developing single-source suppliers, which is an important phenomenon related to buyer-supplier relationships. The end goal of developing these capabilities is to save money.
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the time value of money concept: multiple choice means that a dollar today is worth less than a dollar tomorrow. means that a dollar tomorrow is worth more than a dollar today. means that a dollar tomorrow is worth less than a dollar today.
Answer:
dollars tomorrow is worth more than what it’s worth today.
Explanation:
each day dollar gains value or at least that’s what’s expected from time and money value
select the correct answer from each drop-down menu. choose the correct way term to complete each sentence on goods and services. ida has many errands to do today. first, she goes to a department store to try on some shirts. a shirt is an example of a(n) because it is . next, she goes to a restaurant to eat lunch. she could have gone to the grocery store to buy food for the entire week, but she chooses to sit and relax. however, as soon as she leaves the restaurant, the relaxing moment is over. this is because the restaurant experience is a and it is .
Services are defined as intangible advantages that are offered, whereas goods are tangible commodities that can be purchased for a fee. However, they both give the buyer value and enjoyment.
Tangible and intangible assets fall into two different groups. Tangible assets, such as computer equipment, are often tangible assets or property that a corporation owns. The primary asset class used by businesses to produce their goods and services are tangible assets.
Commodities are movable items that can be exchanged for other movable items, money, or both. They are goods that are offered for sale commercially.
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based on an inventory count, the inventory is debited to merchandise inventory and credited to income summary. multiple choice question. average balance ending balance beginning balance need help? review these concept resources.
Based on an inventory count, the ending balance inventory is debited to Merchandise Inventory and credited to income summary.
What is ending balance inventory?Ending balance inventory can be defined as the amount of inventory that a company has in their warehouse at the end of their accounting period.
On the other hand beginning balance inventory is the reverse of ending balance inventory as it is the amount of inventory that a company has in their warehouse at the beginning of an accounting period.
On an inventory count of an organization , the ending balance inventory is debited to Merchandise Inventory account and as well credited to income summary account.
Therefore the correct option is B.
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1) what kinds of monetary policy(easy or tight) should be exercised under the recessionary gap? give examples of policy tools in terms of rrr(required reserve ratio), dr(discount rate) and omp(open market policy) (2 points).
Under the recessionary gap, an easy policy should be implemented Because the economy is already in recession, the government should implement simple policies that stimulate aggregate demand and assist the economy in returning to its optimum production.
What is the monetary policy?Monetary policy is the policy implemented by a country's monetary authority to manage either the interest rate on very short-term borrowing or the money supply.
Some examples regarding the policy tools are as:
During the recession, the Federal Reserve reduced the required reserve ratio for banks. As a result, the banks have retained greater surplus reserves, and they may now lend more at lower interest rates, thereby increasing aggregate demand in the economy. During a recession, the Fed lowers the discount rate. The discount rate is the rate at which commercial banks can get short-term loans from the Fed.When the discount rate is lower, commercial banks may borrow from the Fed and expand their lending at lower interest rates, resulting in a rise in aggregate demand in the economy, which is critical for the economy.Learn more about the monetary policy, refer to:
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the main reason independent central banks are better at fighting inflation than politically controlled banks is because they
Independent central banks are better at dealing with inflation than policy-controlled banks, because they regulate the flow of money with the help of various instruments
Advantages of the Independence of central banksThe independence of its members, which is nothing more than the limits imposed on politicians so as not to influence the composition of the board of directors of the central bank or its decisions.Financial independence, that is, the autonomy of central banks to be able to manage their operations and not be captive of government decisions.Independent central banks are not obliged to finance government spending and to be able to set their objectives or instruments.For more about central banks here https://brainly.com/question/29547955
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maxwell manufacturing issued $310,000, 9-year, 11% bonds at 105.25. what is the total amount of interest expense that will be recorded over the life of these bonds?
Maxwell Manufacturing will record the total amount of interest expense of $290,625 over the life of the bonds.
What is bond's interest expense?An interest expense in bond, means aggregate interest expense incurred during a reporting period for an organization's bonds payable.
Data available:
Bonds' Face Value = $310,000
Maturity period = 9 years
Coupon Interest Rate = 11%
Issuance rate = 105.25
Bonds Proceeds:
= $310,000 x 1.0525
= $326,275
Bonds Premium (to be amortized over 12 years):
= $326,275 - $310,000
= $16,275
Annual cash payments to bondholders:
= $310,000 * 11%
= $34,100
Total cash payments to bondholders:
= $34,100 * 9
= $306,900
Expense that will be recorded:
= $306,900 - $16,275
= $290,625
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You purchase a home for $125,000. the value of the property increases by 1.9% every year. after ten years, you decide to sell the home. in the meantime, you have made renovations and improvements to the house which increase its sale value by $48,300. how much will you sell the house for, to the nearest hundred dollars? a. $257,500 b. $209,200 c. $150,900 d. $199,200 please select the best answer from the choices provided a b c d
You sell the house for $199,200, rounded up to the next hundred dollars, under option (d).
What is the present and future worth of an annuity?The worth of a series of recurring payments at a given time in the future while assuming a specific rate of return, or discount rate, is the future value of an annuity. The future value of an annuity increases as the discount rate increases.
The amount that will accumulate over time is the annuity's future value, but its present value is the sum that must be invested right away to guarantee that the expected payments will be made in the future.
We can use the formula:
F = P X [tex](1 + i)^{n}[/tex]
where: P = $125,000, i = 0.019 ( 1.9 %), n = 10
F = $125,000 X [tex](1 + 0.019)^{10}[/tex]
F = $125,000 X [tex](1.019)^{10}[/tex]
F = $125,000 X 1.207096
F = $150,887
In addition, we need to budget $48,3000 for renovations and upgrades.
$150,887 + $48,300 = $199,187 ≈ $199,200
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carol calculates that the total cost of serving 200 customers per day would be $1,600. what is the marginal cost of this increase in customers?
Carol calculates that the total cost of serving 200 customers per day would be $1,600 and 14 is the marginal cost of this increase in customers.
Marginal cost is that the cost to provide one extra unit of production. it's a vital conception in accounting as incremental cost helps verify the foremost economical level of production for a producing method. it's calculated by determinant what expenses square measure incurred if just one extra unit is factory-made.
Cost of serving is that the activity of value factors that go in the service of a client, or the assembly of a product. once paired with revenue, value to serve analysis allows you to accurately calculate gain by client, product sorts, production lines, facilities, processes.
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environmental sustainability in supply chain management includes product and process issues that affect human safety and welfare, community development, and protection from harm.
Sustainable Supply Chain environmental sustainability in supply chain management includes product and process issues that affect human safety and welfare, community development, and protection from harm.
What does supply chain management's environmental sustainability entail?A sustainable supply chain protects people and the environment along the entire chain by implementing socially and ecologically responsible practices at every level. This indicates that a company follows environmental and social standards in both its own operations and those of its suppliers.
Additionally, a sustainable supply chain increases productivity while generating cost savings. You may significantly reduce the cost of operating buildings, vehicles, and machines by employing sustainable practices and resources.
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a product that requires the learning of entirely new consumption patterns among consumers is referred to as a(n)
Discontinuous innovation is the term used to describe a product that requires consumers to learn whole new consumption habits.
Why is innovation sporadic?Discontinuous Innovation: Products are offered to customers that need them to alter their usual behavior. For instance, Sony recently unveiled a new high-definition television that would not work with current broadcasting standards, necessitating the use of alternative sources of programming.
Discontinuous product: what is it?Advanced features that aren't available in current goods and can't be obtained by extending existing technologies are involved in discontinuous products. The benefits of the product that the consumer or user perceives and experiences are referred to as part of the product capability dimension.
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sue earns income of $80,000 per year. her average tax rate is 50 percent. sue paid $5,000 in taxes on the first $30,000 she earned. what was the marginal tax rate on the first $30,000 she earned, and what was the marginal tax rate on the remaining $50,000?
The marginal tax rate on the remaining $50,000. Tim's second income that he earned throughout the year will incur the following tax obligation. The right response is 50%.
21,000 - (20%*30,000) = 21,000 - 6,000 = $15,000 is the tax on a second income.Taxes paid on second income divided by the amount of second income earned during the year is the marginal tax rate on second income.Marginal tax rate: 15%, 30%, and 50% The gross income in this example is $33,333 since it is the amount that every employee earns before taxes and social security contributions are deducted.$30,000 represents the total amount won over the course of the year after 10% is deducted for taxes (in this case, $3,333).Tax on second income equals 21,000-(20%*30,000)-21,000-6,000 =$15,000 Second income tax rate, second income tax paid, and second income earned for the year
Marginal tax rate = 15/30 = 50%.
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consider the data in the table. the price of gasoline is $3.99 per gallon at the gas station. if rexhall fuel supplies is a rational seller, how many gallons of gasoline should this seller be willing to sell? 20 million gallons per week 42 million gallons per week 30 million gallons per week 14 million gallons per week
Rexhall Fuel Supplies would be prepared to sell 20 million gallons each week if they were a rational vendor. As a result, choice (A) is the appropriate approach.
What is gasoline?The majority of spark-ignited internal-combustion engines use clear, combustible liquid gasoline as their primary fuel source (also known as petrol engines).
It mostly comprises organic compounds made from petroleum fractional distillation that has been improved with various additions. A typical barrel of crude oil yields 19 to 20 gallons of gasoline, 11 to 13 gallons of distillate fuel, the majority of which is sold as diesel fuel, and 3 to 4 gallons of jet fuel at U.S. refineries.
Hence, option (A) is accurate.
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firms may experience diseconomies of scale when a. average fixed costs begin to rise again. b. large management structures are bureaucratic and inefficient. c. they are too small to take advantage of specialization. d. there are too few employees, and managers do not have enough to do.
large management structures are bureaucratic and inefficient. The correct answer is optin (b).
what are Diseconomies?
Diseconomies of scale occur when a firm or corporation expands to the point that the price per unit rises. Economies of scale relate to these lower unit costs that result from a rise in overall production. when the output grows so much that the unit cost starts to rise. large management structures are bureaucratic and inefficient.
Diseconomies of scale can be the consequence of a number of things, including poor management and employee communication, a lack of drive, an absence of coordination, and a loss of concentration. Diseconomies of scale happen when a company expands to the point that its expenses per unit rise. It's not a given that unit costs will decrease as output increases. A company might occasionally grow to be too huge! But they all stem from the challenges of leading a bigger workforce.
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for the year ended december 31, 2021, norstar industries reported net income of $970,000. at january 1, 2021, the company had 1,090,000 common shares outstanding. the following changes in the number of shares occurred during 2021: apr. 30 sold 90,000 shares in a public offering. may 24 declared and distributed a 5% stock dividend. june 1 issued 102,000 shares as part of the consideration for the purchase of assets from a subsidiary.
Required: Compute Norstar's earnings per share for the year ended December 31, 2021. (Enter your answers in thousands. Do not round intermediate calculations. Round "EPS" answer to 2 decimal places.) Numerator Denominator = Earnings per Share = $ 0.64
The earnings per share for Norstar is 0.77 as per the given information
Earnings per share is a financial ratio which helps investors decide whether they will invest in a company or not. EPS computes the relationship between the net income and the common stock, which means that how much of net income is attributable to one share of common stock.
Date Shares outstanding allocation rate Weighted average no. of shares
Jan. 1 1,090,000 x 1.05 12/12 1,144,500
Apr. 30 90,000 x 1.05 8/12 63,000
May. 31 Stock dividend of 5%
Jun. 1 102,000 7/12 59,500
Total WACSO 1,267,000
NUMERATOR DENOMINATOR EARNINGS PER SHARE
970000 1,267,000 0.77
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true or false? one of the most dangerous occupations in terms of injuries is mining. a. true b. false
One of the most dangerous occupations in terms of injuries is mining.so given statement is true.
What does mining refer to?Mining, which is the process of removing precious minerals or other geological elements from the Earth, typically takes place at an ore body, lode, vein, seam, reef, or placer deposit. The economic viability of investing in the machinery, manpower, and energy needed to extract, process, and transport the materials found at the mine to manufacturers who can utilise the material determines whether these deposits can be exploited as sources of raw materials. Metals, coal, oil shale, gemstones, dimension stone, rock salt, potash, gravel, and clay are some of the ore types that can be obtained through mining.
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question 2 electronic stability control reduces the risk of rollover crashes, such as are common with suvs. a) true b) false
It is true that electronic stability control lowers the danger of rollover collisions, which are frequent in SUVs.
What is a commercial illustration of risk?Harm brought on by a natural disaster, as a fire or a flood. unforeseen economic loss imposed on by a downturn in the economy or the demise of a business you owe money to. substantial loss of suppliers or customers. The loss of market share is due to new competitors or products.
What does risk look like?Any chance—high or low—that a danger may actually cause harm to someone is a risk. Working alone outside of your office, for instance, might present risks. Potentially high personal risk exists. Electric wiring is dangerous.
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a system that gathers comprehensive data, organizes it, and summarizes it in ways that are useful to managers for their nonroutine tasks is known as a(n) system.
A system that gathers comprehensive data, organizes it, and summarizes it in ways that are useful to managers for their non routine tasks is known as an operation information system.
It is safe to assume that the word being defined is an operational information system based on the information supplied in the question. In a nutshell, this is a system that a business uses to efficiently conduct all of its everyday business activities.
In order to provide the managers with the most complete data possible, the information is quickly collected, arranged, and summarized in an independent manner.
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A system that gathers comprehensive data, organizes it, and summarizes it in ways that are useful to managers for their non routine tasks is known as an operation information system.
They consider ongoing, daily operations as well as what must be done to fulfil urgent requests and short-term objectives. It is safe to assume that the word being defined is an operational information system based on the information supplied in the question. In a nutshell, this is a system that a business uses to efficiently conduct all of its everyday business activities. In order to provide the managers with the most complete data possible, the information is quickly collected, arranged, and summarized in an independent manner.
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5) if rrr(required reserve ratio) is larger, is the money multiplier bigger or smaller? why? explain based on the formula. ( 2 points)
If banks lend more than their reserve requirement allows, their multiplier rises, resulting in more money supply. If banks lend less, their multiplier will be lower, and the money supply will be reduced as well.
What do you know about Money supply?
The money supply (or money stock) is the total amount of currency held by the public at any given time. There are several ways to define "money," but standard measures typically include currency in circulation (i.e., physical cash) and demand deposits (depositors' easily accessible assets on financial institutions' books). A country's central bank may use a definition of what constitutes legal tender for its own purposes. Money supply data is recorded and published, typically by a government agency or the country's central bank. Changes in the money supply are monitored by public and private sector analysts because it is believed that such changes affect the prices of securities, inflation, exchange rates, and the business cycle.
So, If banks lend less, their multiplier will be lower, and the money supply will be reduced as well.
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Apocalyptica Corporation is expected to pay the following dividends over the next four years: $6.70, $17.70, $22.70, and $4.50. Afterward, the company pledges to maintain a constant 5.5 percent growth rate in dividends, forever.If the required return on the stock is 9 percent, what is the current share price? (Do not round intermediate calculations and round your answer to 2 decimal places, e.g., 32.16.)
Current share price is $368.57
It is given that dividends over four years are 6.7,17.7,22.7,4.5
Growth rate = 5.5%
Required rate of return = 9%
The current share price (P₀) = D₁÷(k-g)
where,
D₁ = Expected dividend for the next years
k = required rate of return
g = growth rate
Thus,
current share price (P₀) = D₁÷(k-g)
D₁ = average of all the dividends of 4 years = (6.7+17.7+22.7+4.5)/4
=$12.9
current share price (P₀) = 12.9 / (9%-5.5%)
= 12.9 / 3.5%
= 12.9/0.035
= $368.57
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