Two reasons why excellent customer service is important to every business

Answers

Answer 1
1) Prevents business failure

About 96% of American businesses close their doors within 10 years. One of the contributing problems is poor customer service. Buyers become frustrated over small problems that are not addressed. It happens when a business does not have good customer service associates who follow up on questions and promptly fill requests.

2) Creates endorsements

Loyal customers provide positive endorsements and good online reviews that can help businesses strengthen their brand. A loyal customer, on average, is 10 times more valuable than their first purchase. Research shows that people often make purchasing decisions based on recommendations from family and friends vs. advertising messages. Here are four statistics:

About 97% of customers will tell others about very good or excellent customer service experiences.
Nearly 70% of people would spend more money with a company that has excellent customer service.
Approximately 24% of satisfied customers will return to a business two or more years after a good customer service experience.
Research shows that 59% of people would try a new company to receive better customer service.


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Related Questions

Shelly Ford is starting a fashion boutique in an upscale mall near San Antonio. She wants to open her store during the time period in which a business like hers can realistically enter the new market. Shelly is trying to open her business while the ________ is open.

Group of answer choices

safe harbor

window of opportunity

portal of entry

doorway of opportunity

safety zone

Answers

Answer:

I cant understant

Explanation:

Can you just write it in a paper then pic it

Which of the following is a benefit of U.S. companies doing business
domestically instead of internationally?

A. Having to exchange currencies

B. Having familiarity with laws and regulations

C. Having to negotiate payment options with the world bank

D. Having to learn about different customs, taboos, and manners from different countries​

Answers

Answer:

A

Explanation:

One of the major drawbacks of international business is currency exchange rates. Since, economies are unpredictable, there is always an economic risk associated with international trade. A can get expensive or cheaper with the currency exchange rates of other countries. Leading to an unpredictable balance of trade.

However, this risk is not present in domestic business. So for U.S. companies doing business  domestically instead of internationally can save them from tremendous economies challenges caused by currency exchange rates.

Answer:

Having familiarity with law and regulations

Explanation:

Which represents the most accurate description of how credit cards differ from loads

Answers

Answer:

C

Explanation:

Loans are typically for something that will build your value. Credit cards are not.

The option B gives the accurate difference between a credit card and a loan. The credit card payments typically vary from month to month, while the loan payments remain the same as long as the interest rates remain the same.

What is a Credit Card?

A credit card is a form of borrowing and allows you to borrow up to the credit limit set for your card. Credit cards let you borrow money from a bank under the agreement that you'll repay it by your bill's due date or incur interest charges.

A credit card is a type of payment card in which charges are made against a line of credit instead of the account holder's cash deposits. When using a credit card, you will need to make at least the minimum payment every month by the due date on the balance.

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What is institutional advertising focused on promoting?
A. A company
B. The Internet
C. A service
D. A good
Please select the best answer from the choices provided

Answers

Answer:

Product advertising focuses on promoting specific individual products while institutional advertising focuses on your overall brand

Answer:

A. A company

Explanation:

Right on EDGE 2021

(03.02 LC)
Which of these might decrease the length of a mortgage loan?
Property taxes
O Insurance
O Amount owed
Collateral

Answers

Answer:

D.) Collateral

Explanation:

Tbh I'm not confident on this choice, but real estate basically is just a fancy term for property, for those who don't know. A collateral is a piece of property that can be sold by the lender to recover all or part of a loan if the borrower fails to repay. So with that being said, the only logical choice in my opinion would be D, or Collateral.

Collateral might decrease the length of a mortgage loan. As it minimises the risk for the mortgage loan.

What is mortgage loan?

Mortgage loan is the fund that is provided to the lender against the immovable assets or property, or collateral to the Borrower. The lender used to keep the assets until their loan is repaid by the person.

Thus, option C is correct.

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how much money does a therapyst make an hour/ and how much would they make in a year

Answers

an hour = the average hourly pay for a Therapist in the United States is $28.33 an hour. While ZipRecruiter is seeing hourly wages as high as $52.40 and as low as $12.74, the majority of Therapist wages currently range between $20.91 (25th percentile) to $31.01 (75th percentile) across the United States.

a year = the median annual salary for clinical, counseling, and school psychologists was $85,340 per year, according to the Bureau of Labor Statistics. The lowest 10 percent of workers earned less than $44,040, and the highest 10 percent earned more than $129,310.

Answer:

Explanation:they make 1,000 dollars per hour. I don’t know how much in a year.

If the labor force is 1000 workers, but 32 are unemployed, what is the unemployment percentage?

Answers

3.2% is the unemployment percentage, if the labor force is 1000 workers, but 32 are unemployed.

What is the reason of unemployment?

Unemployment is influenced by a lot of circumstances on both the demand and supply sides. Rising interest rates, a global recession, and a banking meltdown may all contribute to demand-side decreases. Underemployment and structural employment have a big impact in the supply side.

Thus, it is 3.2 percent.

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The demand for this type of good rises when income falls and falls when
income rises.
O substitutes
o inferior
O normal
O complements

Answers

Answer:

o inferior

Explanation:

The inferior goods shown the inverse relationship between the demand and the income. If the demand of the goods is increased so the income would fall and if the demand of the goods fall so the income would rises

So this represent that the good is an inferior good

Hence, the second option is correct

1. What are the three basic categories of consumer goods? Briefly explain each and clearly
differentiate among them

Answers

There are three main types of consumer goods: durable goods, nondurable goods, and services.

Durable goods are consumer goods that have a long-life span (e.g. 3+ years) and are used over time. Examples include bicycles and refrigerators. Nondurable goods are consumed in less than three years and have short lifespans. Examples of nondurable goods include food and drinks. Services include auto repairs and haircuts.

Consumer goods are also called finals good, or end product, because they are the ultimate output of a productive process that occurs over time.

If cash received from Mr. O.I.Felix is credited to Messrs Y.K. Grace and co, which kind of accounting error has occurred?​

Answers

Answer:

Error by commission

Explanation:

The two accounts in the question are receivables so that they are of the same class. Thus, crediting Messrs Y.K. Grace and co's account instead of Mr. O.I. Felix is an error by commission.

Error by commission is an error that do not require a suspense account to correct it because it does not affect the trial balance. To correct this error, debit Messrs Y.K. Grace and co's account by the same amount, then credit Mr. O.I. Felix's account by the said amount.

Isaiah is in his 50s and currently does not have a retirement fund. However, he recently read a few articles about the insufficient savings of people in retirement and, as a result, he decides he wants to start now. He saves $500 per month for 15 years and earns 7% by investing in the stock market through an index fund.

Answers

Answer:

Future Value= $158,475.64

Explanation:

Giving the following information:

He saves $500 per month for 15 years and earns 7% by investing in the stock market through an index fund.

I assume we have to determine the value of the investment at the time of retirement.

We need to use the following formula:

FV= {A*[(1+i)^n-1]}/i

A= monthly deposit= 500

n= 15*12= 180

i= 0.07/12= 0.005833

FV= {500*[(1.005833^180) - 1]} / 0.006833

FV= $158,475.64

Smart tips for selling to business customers include all the following except: a. Emphasize various benefits that meet the differing needs and interests of each member of the buying center b. Offer fresh insight and ideas in e-mails and other correspondence c. Develop a marketing mix to satisfy the needs of the organization as well as the needs of individual purchasing managers d. Show appreciation by offering desirable gifts to purchasing managers e. Explain how products and services will reduce the firm's risk

Answers

Answer:

c. Develop a marketing mix to satisfy the needs of the organization as well as the needs of individual purchasing managers.

Explanation:

In order to have smart selling in business, one needs to have an emphasis on the various benefits that are offered by the product to the client. Such as on the sales of A/C one needs to offer insights and ideas to the buying customers, show appreciation by providing gifts to the purchasing managers.Even explain how the products and services can help boost profit. Rather than developing a marketing plan to meet the need of the customers as it is not their concern.

11. HydroGrow is considering building a new greenhouse in which to grow tomatoes. The board meets and decides that this is the right thing to do. Before they can put their plans into action, the interest rate increases. The present value of the future revenue from this investment project a. is now lower than it was before, and so Hydro Grow is less likely to build the building. b. is now lower than it was before, and so HydroGrow is more likely to build the building. c. is now higher than it was before, and so HydroGrow is less likely to build the building. d. is now higher than it was before, and so HydroGrow is more likely to build the building.

Answers

Answer:

a. is now lower than it was before, and so Hydro Grow is less likely to build the building.

Explanation:

The interest rate increase will reduce the net present value of the project as the lenders of fund will demand more interest and since the Weighted Average Cost of Capital of the project will increase. The increased WACC will cause the project to be more riskier and since the future benefit of the project will be reduced.

1. Product A, a bottle of liquid breath fresheners, and Product B, chewable breath fresheners. Study the
two products, their plus and minus factors in terms of attracting customer interest
. Which company will
have competitive advantage, the manufacturer of Product A or Product B? Explain your answer.​

Answers

Answer:

Manufacturer A will have a competitive advantage. (Reasons are stated below)

Explanation:

Product A: Liquid breath fresheners are more advantageous compared to chewable breath fresheners because they

1. Cause less distraction: Unlike chewable gums that project an unserious or unprofessional image, especially, in official settings, liquid breath fresheners can be used without drawing much attention. Many customers who work or school will thus prefer this option.

2. They can be used and will go into effect within a short time frame: Unlike gums that can be chewed for some time before there is a noticeable effect, liquid breath fresheners can be used quickly with instant effects.

For these stated reasons, customers will prefer Product A and they will thus have a competitive advantage over Product B.

Product is the management term that implies the goods and services that are manufactured using the raw materials and are produced as the final goods and services for the consumption of the customers to satisfy or fulfill their needs.  

Manufacturer A will have an edge over competitors.

Product A: Compared to chewable breath fresheners, liquid breath fresheners offer more benefits.

1. Distract less: Unlike chewy gums, which present an unprofessional or unintellectual image, liquid breath fresheners can be used without attracting much attention, especially in official settings.  As a result, many consumers who work or go to school will prefer this alternative.

2. They can be used right away and have an immediate impact: Unlike gums, which must be chewed for a long moment before showing any influence, liquefied mouth deodorant sticks may be used right away and have a direct influence.  

Customers will prefer Product A for the reasons stated, which gives the company a competitive advantage over Product B.

To know more about the product and its manufacturing, refer to the link below:

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A cost-based contract is __________. ANSWER Unselected a document that authorizes a supplier to deliver a product or service and often includes key terms and conditions, such as price, delivery, and quality requirements Unselected a document containing terms and conditions for a purchased service that indicate, among other things, what services will be performed and how the service provider will be evaluated Unselected a type of purchasing contract in which the stated price does not change, regardless of fluctuations in general overall economic conditions, industry competition, levels of supply, market prices, or other environmental changes Unselected a type of purchasing contract in which the price of a good or service is tied to the cost of some key input(s) or other economic factors, such as interest rates

Answers

Answer:

a type of purchasing contract in which the price of a good or service is tied to the cost of some key input(s) or other economic factors, such as interest rates.

Explanation:

A contract can be defined as an agreement between two or more parties (group of people) which gives rise to a mutual legal obligation or enforceable by law.

There are different types of contract in business and these includes: fixed-price contract, cost-plus contract, bilateral contract, implies contract, unilateral contract, adhesion contract, unconscionable contract, option contract, express contract, cost-based contract, etc.

A cost-based contract is a type of purchasing contract in which the price of a good or service is tied to the cost of some key input(s) or other economic factors, such as interest rates.

Price can be defined as the amount of money that is required to be paid by a buyer (customer) to a seller (producer) in order to acquire goods and services.

In sales and marketing, pricing of products is considered to be an essential element of a business firm's marketing mix because place, promotion and product largely depends on it.

Tim is 16 years old,a high school student, and lives with hi parents.He earned $5,200 and his part-time job. Select the best possible answer.(Only 1 answer)

Answers

Answer:

the second one

Explanation:

prettyu sure,

only can claim is tim parents and he has no other choice but to return the file tax return

Current tax laws allow Tim's parents to claim Tim as a dependent; Tim has the option to file a tax return

According to the IRS, Tim can be claimed as a dependent by his parents because:

He is their son He is a student who is younger than 23 He lives with his parents

He also has the option but not the obligation to file a tax return because his gross income is less than $12,200 as a dependent.

In conclusion, Tim can be claimed as a dependent by his parents but he does not have to file a tax return.

Find out more at https://brainly.com/question/19910807.

_________ is the removal of items from a store with the intention of not paying for them.

a. shrinkage
b. shoplifting
c. control
d. none of the above

Answers

Answer:  lol that should be shoplifting

Shoplifting.........

1.what’s one category you wish fewer taxes were spent on ? why?

2.what’s one category you wish more taxes were spent on? why?

Answers

Answer:I wish fewer taxes were spent on health. Although health is an essential part of everyone's life

I feel there are more significant aspects of society that need to be addressed such as the Federal Debt or Veteran's Benefits.

I wish more taxes were spent on public maintenance at parks or any government places, mostly because the bathrooms are always filthy.

Explanation:

Mill Company began operations on January 1, 20X1, and recognized income from construction-type contracts under different methods for tax purposes and financial reporting purposes. Information concerning income recognition under each method is as follows: Year Tax Purposes Book Purposes 20X1 $ 400,000 $ 0 20X2 625,000 375,000 20X3 750,000 850,000 Required: Assume the income tax rate is 21% in all years and that Mill has no other temporary differences. In its December 31, 20X3, balance sheet, what amount of deferred income taxes should Mill report

Answers

Answer:

Deferred tax asset balance on  December 31, 20X3 =   $115,500

Explanation:

The computation of the amount of deferred income taxes should Mill report is shown below:

Year   Tax purpose   Book purpose   Difference   Deferred tax book

20X1     $400,000          $0                $400,000        $84,000

20X2    $625,000     $375,000         $250,000        $52,500

20X3     $750,000     $850,000        ($100,000)        ($21,000)

Deferred tax asset balance on  December 31, 20X3 =   $115,500

what is an important function of the Federal trade commission?

A. Inspecting workplaces for safety violations

B. Deciding if discrimination complaints are valid

C. Negotiating trade agreements

D. Identifying unfair pricing strategies ​

Answers

Answer:

I think it might be B.

Explanation:

The important function of the federal trade commission is to identify unfair pricing strategies ​Thus option D is correct.

What is the federal trade commission?

A federal trade commission is an independent agency of the principal state whose main aim is to enforce the civil US antitrust laws.

Along with the promotion of customer protection and shares the jurisdiction over the federal civil antitrust enforcement with the department of justice.

Find out more information about the Federal trade commission.

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What types of decisions affect the day-to-day activities of an operation?
Group of answer choices

Those involving new product development

Those involving process technology

Those involving planning and control

Those involving performance measurement

Answers

Answer:

those involving process technologies

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