Communicating Negative News EffectivelyAt some point, everyone will have to deliver bad news. The bad feelings associated with this type of message can be alleviated if the receiver knows the reason for the bad news, feels the news is revealed sensitively, thinks the matter is treated seriously, and believes that the decision is fair. When applying these strategies, make sure to follow the writing process and determine whether to use a direct or an indirect pattern in your message. Read the following scenario:Your company started using shipping company two months ago. During your short relationship with a new the company, you notice that it regularly inflates its shipping rates, fails to meet scheduled deliveries, and loses packages. You decide to write a letter to them ending the business relationship. 1. What are your goals when responding to the previous scenario? A. To encourage follow-up correspondence from the receiver. B. To ensure that the company knows you are angry.C. To convey fairness.D. To avoid creating legal liability for your company.E. To make the receiver understand the bad news.2. Staying calm and using polite language while offering a clear explanation of why the negative message was necessary helps the sender to:___.A. Limit legal liability.B. Be firm in their decision.C. Project a professional image.D. Avoid apologizing.

Answers

Answer 1

Answer:

Communicating Negative News Effectively

1. The goals when responding to the previous scenario is:

E. To make the receiver understand the bad news.

2. Staying calm and using polite language while offering a clear explanation of why the negative message was necessary helps the sender to:___

D. Avoid apologizing.

Explanation:

To effectively communicate negative news to a recipient, the sender needs to clarify her goal.  The goal is the purpose that she wants to achieve through the communication.  There are many goals one can pursue when delivering negative news.  They include avoiding further clarification, legal liability, or erroneous admission of guilt, maintaining relationships, reducing tensions, and achieving the intended outcome.


Related Questions

It is better to ___ than to ___.

A. pay with a credit card; use cash

B. pay down a credit card; save the money

C. save the money, pay off a credit card

D. use cash; save the money

Answers

Answer:

It is better to pay down a cred card than to save the money.

Or B

Explanation: I just took the quiz.

It is better to "save the money, pay off a credit card" than to "use cash". The correct option is C.

Why is it important to save money early?

The first step toward financial independence is saving money. The sooner children and teenagers begin saving, the more probable it is that it will become a habit. Children and teenagers can benefit from compound interest by saving frequently and early. Finding ways to generate additional money might help kids and teenagers increase their savings.

This is because paying off a credit card debt can help reduce overall debt and save money in the long term by avoiding high-interest charges. On the other hand, using cash may provide a sense of security and control over spending, but it does not necessarily address existing debt or help build credit history.

Thus, the ideal selection is option C.

Learn more about saving money here:

https://brainly.com/question/25192498

#SPJ2

A company issued 70 shares of $30 par value preferred stock for $4,000 cash. The journal entry to record the issuance is:______.
A. Debit Cash $2,100; credit Preferred Stock $2,100.
B. Debit Investment in Preferred Stock $2,100; credit Cash $2,100.
C. Debit Cash $4,000; credit Preferred Stock $4,000.
D. Debit Preferred Stock $2,100, debit Investment in Preferred Stock $1,900; credit Cash $4,000.
E. Debit Cash $4,000; credit Paid-in Capital in Excess of Par Value, Preferred Stock $1,900, credit Preferred Stock $2,100.

Answers

Answer:

E. Debit Cash $4,000; credit Paid-in Capital in Excess of Par Value, Preferred Stock $1,900, credit Preferred Stock $2,100.

Explanation:

Journal Entry for Issuance of 70 shares of $30 par value preferred stock for $4,000 is -

Cash Debited -  $4,000

Paid in Capital in excess of Par value Credited -  $1,900

Preferred Stock (70 shares × $30 each) Credited - $2,100

The correct option is - E. Debit Cash $4,000; credit Paid-in Capital in Excess of Par Value, Preferred Stock $1,900, credit Preferred Stock $2,100.

what are the intermediaries of netflix​

Answers

The intermediaries of Netflix are Akami (AKAM).

Sheffield Corp. includes one coupon in each bag of dog food it sells. In return for eight coupons, customers receive a leash. The leashes cost Sheffield $4 each. Sheffield estimates that 45 percent of the coupons will be redeemed. Data for 2020 and 2021 are as follows:______.
2020 2021
Bags of dog food sold 480000 620000
Leashes purchased 19000 24000
Coupons redeemed 110000 130000
The premium liability at December 31, 2015 is?

Answers

Answer: $108875

Explanation:

First, we calculate the Premium liability at December 31, 2020 which will be:

= (480,000 × 45%) - $110,000/8 × 4

= (216000 - 110000)/8 × 4.

= $53000.

Premium liability at December 31, 2021 will be:

= 53000 + [(620000 × 45%) - $130,000]/8 × 3

= 53000 + 55875

= $108875

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