Colby works as a shipping clerk for a major package delivery service. Some of his daily tasks include tracking shipments and entering orders. Which aspect of the Information Technology cluster would he most likely be trained in?

Answer:

tldr; treat this like a brief essay. some reasons would be "having a smartphone makes your job easier", "smartphones can make the job easier to do on the go".

Explanation:

hi there!

ok, so this should be pretty simple.  first, we should take a look at the issue in the scenario;  you're an employee for a company that relies heavily on technology to get your job done and send other employees to their customer's locations.  because of this, getting poor quality mobile phones would make your job a little bit harder to do.

to put this in a little bit of a better perspective, imagine that you're an employee in a store, and your job is to sweep the floor. however, your boss only gives you a dust pan and bad quality broom.  that'd make you wish that you had some better equipment to get your job done faster, right?

a memo is basically a written message in a business place; in modern days, they're usually emails, but back in the day they were letters and such.  for this assignment, treat this like an essay! however, be sure to be to-the-point.

now to answer the question; we've already covered one reason that you could use in the memo: "having a smartphone would make your job easier". now think about what else having a smartphone would do compared to a mobile company phone.  

here's an example of a memo!

good luck! hope this helped.